Assertiveness Skills Certification

5.00 hours
Lifetime Access
£ 100.00

Did you know you can get 12 months access to this course and 40+ other CPD approved courses for only £300?


Course Benefits

About the Assertiveness Skills Certification

Being assertive can help you achieve your goals. Assertiveness is a confident behaviour which can help you in many avenues of your life. You can learn how to become more assertive on a daily basis, changing behaviours to ensure you are more confident at all times.

This online training course will deliver insight, information, tips and advice on how to become more assertive, helping to boost your confidence. This course is accessible online and is easy to understand, providing you with all you need to know.

Introduction to the Assertiveness Training Course

This course is broken down into five information packed modules. The modules each focus on an element of assertiveness to help you start introducing these new elements into your life without delay. You can study at your own pace, taking a few days to complete it or a few months, depending on your schedule.

During the course you will have access to online support, as well as having lifetime access to your course modules, enabling you to go back and visit them at any time.

On successful completion of the course, you will be awarded with a certificate, which you can choose to download and print for instant access or you can have it printed and posted to you. All certificates can be verified online from the website, which enables potential employers to check credentials with complete confidence.

Course Content & Overview

  • 1.1 Welcome to the course!
  • 1.2 Defining Assertive, Aggressive and Passive Behaviour
  • 1.3 Passive Behaviour
  • 1.4 Aggressive Behaviour
  • 1.5 Assertive Behaviour
  • 1.6 Activity
  • 1.7 The Essence of Assertiveness
  • 1.8 The Role of Self-esteem
  • 1.9 How do you know whether you have an appropriate level of self-esteem?
  • 1.10 Dealing with low self-esteem
  • 2.1 Assertive employees are better at:
  • 2.2 Activity
  • 2.3 Achieving more Productive Relationships
  • 2.4 What does everybody want in their working relationships?
  • 2.5 When you are assertive, you feel able to:
  • 2.6 Activity
  • 2.7 Understanding Yourself and Others
  • 2.8 The way they treat you is not personal
  • 2.9 An essential lesson: realise that you cannot change other people through sheer force of will
  • 2.10 Activity
  • 2.11 The Dynamics of Interpersonal Relationships
  • 2.12 The kinds of people we are attracted to – why do we typically feel drawn to those like ourselves?
  • 2.13 Activity
  • 2.14 Why Rights are Important to Assertiveness
  • 2.15 Everyone has the following rights:
  • 2.16 When someone violates your rights
  • 2.17 Activity
  • 3.1 Identifying and Overcoming Flawed Thinking Processes
  • 3.2 Activity
  • 3.3 State your objectives clearly from the start
  • 3.4 Remind yourself that, even if your attempts fail, there will be other opportunities. This prevents you from looking too desperate and trying too hard.
  • 3.5 Respect your audience and research your subject matter thoroughly.
  • 3.6 Verbal Aspects of Behaviour
  • 3.7 Verbal aspects of aggressive behaviour
  • 3.8 Verbal aspects of passive behaviour
  • 3.9 Verbal aspects of assertive behaviour
  • 3.10 Activity
  • 4.1 The power of body language
  • 4.2 What does assertive body language look like?
  • 4.3 How to appear more confident
  • 4.4 Developing your Communication Skills when Giving and Receiving Feedback
  • 4.5 Why it is important to remain assertive when giving feedback
  • 4.6 Using assertiveness when receiving feedback
  • 4.7 Practising Active Listening
  • 4.8 Use positive body language to demonstrate respect for their contribution.
  • 4.9 Use positive verbal signals to indicate that you are listening.
  • 4.10 Ask for clarification if you are unsure.
  • 4.11 Check that you have truly understood their most significant points.
  • 4.12 Use words and phrases that indicate to the speaker your appreciation of their thoughts and feelings.
  • 4.13 Activity
  • 4.14 Effective Questioning Techniques
  • 4.15 How to ask questions in an assertive manner – and get great answers!
  • 4.16 Provide background information
  • 4.17 If you want everyone’s input, you may have to ask for it
  • 4.18 Ask for further detail or clarification
  • 4.19 Avoid asking questions that could be perceived to violate the rights of others
  • 4.20 Embrace silence
  • 4.21 Know how to divert irrelevant answers and rambling responses
  • 4.22 If you want input from a large group, try mini brainstorming sessions
  • 4.23 Activity
  • 5.1 Why everyone needs to learn assertive influencing techniques
  • 5.2 How to influence someone in an assertive manner
  • 5.3 Activity
  • 5.4 How to be assertive in any situation.
  • 5.5 Activity
  • 5.6 Empathy, Discrepancy, Consequence and Responsive Assertion Techniques
  • 5.7 Activity
  • 5.8 Escalating your Assertiveness Level
  • 5.9 Activity
  • 5.10 Your Assertiveness Toolkit
  • 5.11 Scenarios:
  • 5.12 Scenarios:
  • 5.13 Your ongoing assertiveness development
  • 5.14 Establishing your goals and developing a plan of action for implementation on your return to work
  • 5.15 Review this assertiveness training course
  • 5.15 End of Course Test
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We offer instant, online finance support to help manage payment for the course.


    There are no entry requirements to taske this course. Anyone who has an interest in learning more about this subject matter is encouraged to take the course. 

    You can begin your course as soon as your payment has been successfully processed.

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

    Once you have completed all of the modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.


    You can use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course

    Finance options are available, please speak to a course advisor for further details.